Our Service Commitment:

We are building our business on our service commitment to you. Order from us online, try the clothes on in the comfort of your own home and, if for any reason you don’t like it, send it back to us completely free of charge. We do not want you to have anything from American Giant that is not completely satisfactory to you.

Returns & Exchanges:

We rely on our customers to spread the word about American Giant.  This means we want you thrilled about your experience with us.  If you’re not, call us.  We’ll fix it.

If you would like to return your item, please do the following

• Place garment with hangtag in the box
• State a reason for return on the invoice and place in the box
• Use the return label that we have provided in the brown envelope to ship it back to us

Talk to Us:

If for any reason there’s a problem with your order or you have a question, send us an email, reply to us on Twitter, or post to our Facebook Wall and we’ll get back to you as soon as humanly possible. Or, give us a call at 1-888-707-0964 Monday through Friday 9-6pm PST and talk to human. Let us know what you love or where you think there's room for improvement! We’d love to know what you think.

You can even stop by and check out our showroom!

3171 21st St. @ Capp
San Francisco, CA  94110

Monday through Friday 9am-5pm

Shipping Methods and Costs:

We offer free ground shipping on all orders and returns within the United States or to APO/FPO addresses. Depending on the item(s) you purchase and the location to which the items will be delivered, different shipping methods will be available.  For international inquiries, please call or email us and we’ll offer you a shipping quote!  service@american-giant.com 888-707-0964

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Second Day, or Overnight service). If you choose to upgrade your shipping method to Overnight, your order must be received and clear credit authorization by 12 p.m.(noon) PSTor your order may not be processed until the following business day. If you choose to upgrade your shipping method to Second Day, your order must be received and clear credit authorization by 12:00 p.m. (noon) PST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

We offer the following convenient delivery options:

Frequently Asked Questions:

This is the list we have compiled. If we haven’t answered your question, call us. We may even add it to the list!

1.       How can I track the status of my order?

  Track your order here by entering your order number in My Account.  

  Sign in to your account and review your complete Order History. Don't have an account? Register here.

2.       What’s your return policy?

We offer free shipping on all returns and exchanges on all un-worn merchandise within the continental US.

3.       Will you charge me sales tax on my order?

We only charge tax on orders shipped to the state of California.

4.       How do I ship to an international address?

For international inquiries, please call or email us and we’ll offer you a shipping quote!  service@american-giant.com 1-888-707-0964

5.       What methods of payment do you accept?

Visa, American Express, MasterCard & Discover.

6.       Can you gift-wrap my order?

We’re sorry, we do not offer gift wrapping at this time…but we’re working on it! Call us if you have any special requests with your order 1-888-707-0964 and we will see what we can do.

7.       When was American Giant Founded?

American Giant was founded in 2011, and officially launched February 1^st, 2012. Being a new brand, we need your input so that we can deliver the best product, service and overall experience. Please contact us and tell us how we’re doing!

8.       Where is American Giant Located?

American Giant, Inc.
3171 21^st Street
San Francisco, CA 94110

Drop us a line or come visit our showroom!  Monday through Friday 9am-5pm

9.       Why no Retail Stores?

 By selling direct to you, we remove the layers of cost associated with retail stores. Therefore we are able to offer you a lower price on a higher quality garment, made in the US that you can be proud of.

10.   Where are your factories?

All of our garments are cut & sewn in Brisbane, CA.

12.   How should I wash my Sweatshirt?

The best way to wash one of our sweatshirts is machine wash cold with like colors and tumble dry low. If you experience any issues, don’t hesitate to call me back at 1-888-707-0964.

13.   What is your sizing like?

We have intentionally made our garments with a professional, body conforming fit while still allowing for full range of motion. This true on all our sweatshirts but you may notice it most on the pullover styles (crew, hoodie and half zip). If you prefer a looser fit, we suggest you size up.

14.   How do you offer quality at a lower price point?

At American Giant, we eliminate all the unnecessary layers of traditional selling and marketing: big advertising budgets, fancy retail stores, expensive wholesale partners.  That leaves us room to bring American Made craftsmanship to you at a great value, made here. 

In return, we ask you to tolerate purchasing on our website before actually putting your hands on the garment. That’s why we offer free shipping both ways. If you are not 100% satisfied, send your product back and we’ll refund the total price. [link to service page]

15.   What’s next for AG?

We’ll be exploring other fabrics and styles in the coming year.  Sign up for email to get the latest news.

16.   Where can I read your Blog?

http://americangiantblog.com/  Feel free to contact us if you’d like to share your story with us.