We stand by our products at American Giant. We guarantee everything we make to be free of workmanship and material defects. Our warranty does not cover the natural breakdown of material and color from use or damages caused by normal wear and tear, accident, or improper care.
For more information about our warranty, please see our FAQ below or reach out to our Customer Service team at (415) 529-2429 or at firstname.lastname@example.org
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Please allow 4-5 business days for your warranty request to be reviewed. Our customer service team will contact you via email with next steps.
American Giant products are fully warranted, to the original owner, for the practical lifetime of the item. While we fully stand by our materials and workmanship, “normal wear and tear” is a part of any well-loved item's lifetime and is not covered under warranty. Here are some examples that are not covered:
Fraying cuffs from repeated use
Slight shrinkage or fading from repeated laundering
Small rips or tears from repeated use and laundering
Color discoloration due to deodorant, perfumes or colognes
Button or zipper damage from repeated laundering
Taking good care of your AG items will add to their lifetime. Always turn your items inside-out, zipping or buttoning them up if necessary, before putting them in the washer or dryer. Please see the Care section on each product page for more information.
Material defects refers to zippers, buttons, fabrics, and any other components used in the construction of our products. Workmanship is specific to the seams and assembly of our products.