If anything you purchase from American Giant doesn’t live up to
your highest standard, please return it to us for a full refund. Any
item, any reason, any time.
We stand behind our product. We offer free returns within the USA - any item, any reason, any time. For international returns, see below.
If you're returning an item from outside the United States, or would prefer to use an alternate shipping method to send your return back to us at your cost, please ship your package to this address:
American Giant Returns
1200 Worldwide Blvd
Hebron, KY 41048
We don't process direct exchanges, and ask that if you'd like a replacement item you follow our return instructions and reorder directly through our website as a separate transaction. We'll completely refund your original form of payment (excluding shipping charges) when we receive the return.
For gift exchanges, please contact email@example.com
All discounted items purchased on the Spring Cleaning, Last Chance, or Boxing Day pages are final sale and cannot be returned for a refund. Additionally, all pricing on items on these pages is final. Additional discounting can't be added retroactively after purchase.
Returns can take 8-10 business days to reach our facility depending on your location. Upon receiving your return, we’ll issue a refund to your original form of payment. We don't process direct exchanges, so if you'd like a different size, color, style, etc., please reorder through our website.
If you return an item(s) from an order that was purchased with a Visa gift card, be sure to keep the card information. We will credit the amount of the purchase back onto the Visa gift card. If the card or card information is lost, we cannot recover the refunded amount.