RETURNS

RETURNS QUESTIONS

Purchases from American Giant may be returned within 90 days. The item(s) must be unworn, unwashed, and undamaged.

If you're returning an item from outside the United States, or would prefer to use an alternate shipping method to send your return back to us at your cost, please ship your package to this address:


American Giant Returns
1200 Worldwide Blvd
Hebron, KY 41048

To request a return, navigate to our returns page. You'll be asked to provide your email address and specify which items you want to ship back and why. We’ll send you a prepaid shipping label with return instructions.

We don't process direct exchanges, and ask that if you'd like a replacement item you follow our return instructions here. We provide instant credit that can be used on our website to purchase a new item. If you don't use the instant credit, we'll completely refund your original form of payment (excluding shipping charges) when we receive the return.


For gift exchanges, please select the "Returning a Gift" link on our returns page and follow the instructions.

All discounted items purchased on the Spring Cleaning, Last Chance, or Boxing Day pages are final sale and cannot be returned for a refund. Additionally, all pricing on items on these pages is final. Additional discounting can't be added retroactively after purchase.

Returns can take 8-10 business days to reach our facility depending on your location. During this time, you may use your instant credit to order directly on our site. Upon receiving your return, we’ll issue a refund to your original form of payment.

If you have received a damaged, defective, or incorrect item, contact service@american-giant.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you.

If you return an item(s) from an order that was purchased with a Visa gift card, be sure to keep the card information. We will credit the amount of the purchase back onto the Visa gift card. If the card or card information is lost, we cannot recover the refunded amount.

We offer a lifetime warranty for material defects and workmanship. This does not include normal wear and tear. For questions on warranty claims please contact service@american-giant.com.