Site Operations Coordinator

Department: Sales & Marketing
Reports to: Site Manager
Location: AG HQ, San Francisco, CA

Position Overview

We are looking for an analytical, motivated and detail-oriented self-starter to become our Site Operations Coordinator. We are a rapidly growing, e-commerce apparel company for which the web platform is critical as the primary sales channel as well as the primary communicator of the brand.

Essential Job Functions

The primary duties and responsibilities of this position include, but are not limited to:

  • Responsible for site operational functionality (front end and back end), including on site search and issues such as load time, errors, refers, etc. Includes providing support and troubleshooting for business users of Demandware on reporting, order management, etc.
  • Responsible for maintaining supporting documentation and training new users
  • Responsible for trouble-shooting, site and operations documentation, opening and managing tickets, documenting bugs, issues and requested changes on the site (operationally focused)
  • Responsible for all end-to-end coordination, including supervising the FTP server and updating the order management system according to website objectives
  • Responsible for management and reporting of promotion codes, and promotion usage
  • Manage and report against daily sales performance per plan. Includes management of back orders and sold out communication and navigation structure
  • Provide support in tagging any site changes in Google Analytics/Tag Manager
  • Support Site Manager in scheduling, managing and QA’ing site changes, including content changes and code changes
  • Provide support as needed in website production and merchandising including bulk loading images, updating SEO copy and proofing site
  • Deliver standard KPI reporting on site metrics and channels

Desired Skills & Experience

  • Excellent written and verbal communication skills
  • Intermediate or better user of Excel
  • Experience with web analytics tools (Google Analytics, Coremetrics, Omniture)
  • 1+ years experience using web platform (Magento, Hybris, ATG, Demandware, etc.)
  • Experience with HTML, CSS, XML highly desirable

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