WE ARE BUILDING OUR BUSINESS ON OUR SERVICE
COMMITMENT TO YOU.
We are committed to delivering value to our customers through exceptional product and service. We want to build a company that our customers are proud to support, and we appreciate your feedback. If you have questions or issues, let us know. We’ll fix it.
We're committed to offering exceptional quality at a fair price. If anything you purchase from us isn't living up to this commitment, please follow the instructions below and send it back to us for a full refund, free of charge.
- Fill out the Returns Form that came in the original box.
- Place the garment and completed Returns Form in the box.
- Cut out the USPS return label on the packing slip and tape it to the box.*
*Please note we do not provide return shipping labels for international orders.
FREQUENTLY ASKED QUESTIONS
If you have any questions regarding the information below, please contact us by phone at (415) 529-2429 from 9-5 PST, M-F, or by email at email@example.com.
1) How do I know if an item is available for shipment, back-ordered or sold out?
Items that are available for shipment or backorder can be selected and added to your cart. When you add an item that is on backorder to your cart, a red message will pop up with the date that your product will ship. If no message pops up, the item is in stock and will ship immediately. If you are trying to select an item that is grayed out and can’t be added to your cart, that item is sold out and unavailable for shipment or backorder.
2) Can I change an order after it's been placed?
We process orders quickly, but will do our best to accommodate any changes you'd like to make. The best way to do that is to contact our service team by phone at 415-529-2429 from 9-5 PST, M-F or by email at firstname.lastname@example.org.
1) Do you ship internationally?
Yes, but we currently only ship to the following: Japan, South Korea, Hong Kong, France, Spain, Portugal, Switzerland, Austria, Germany, Italy, The Netherlands, Belgium, Denmark, Sweden, Finland, Norway, UK, Ireland, Mexico, Canada, Australia, and New Zealand.
2) What's your return policy?
We don't want you to have anything American Giant that you aren't completely satisfied with. If you'd like to send something back to us any time, for any reason, please follow the return instructions. We'll completely refund your original form of payment (excluding shipping charges) when we receive the return.
3) What’s your exchange policy?
We don't process direct exchanges, and ask that if you'd like a replacement you follow our return instructions and reorder directly through our website as a separate transaction. We'll completely refund your original form of payment (excluding shipping charges) when we receive the return.
1) How do I figure out what size is best for me?
We include a size chart on each product page that serves as a basic guide. Our garments run relatively true to size but are designed to be fitted as opposed to baggy.If you have any sizing questions please contact our service team by phone at 415-529-2429 or by email at email@example.com and they'll help you find the right size.
2) How do I wash my AG products?
We recommend machine wash cold and tumble dry low with like colors. If you have any specific questions or concerns please contact our service team by phone at 415-529-2429 or by email at firstname.lastname@example.org.
3) Will my AG garments shrink in the wash?
All of our garments are pre-washed, 100% cotton. Shrinking should be minimal, but please contact us with any questions.
1) When was AG founded?
American Giant was founded in 2011, and officially launched February 1st, 2012.
2) Where are your factories?
We work with factories located in Northern California, LA and North Carolina.
3) Do you have any retail stores?
We don't have any retail stores, with the exception of the small space housed in our office in San Francisco. Please stop by! We’re at 161 Natoma St., and are around from 9-5 PST, M-F.
SHIPPING AND RETURNS
SIZING AND PRODUCT
GETTING IN TOUCH
Please contact us at any time, for any reason. We value your feedback and would love to hear about what’s working for you, and where there’s room for improvement.
Monday-Friday 9am-5pm PT
VISIT US IN PERSON
San Francisco, CA 94105
Monday-Friday 9am-5pm PT
FOR PRESS INQUIRIES