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Order Questions

Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once the items are located in stock, your payment is approved and the receiving address is verified. As soon as your order is dispatched, you will be notified by email. Please note that business days are Monday to Friday, excluding bank holidays.

After your order leaves our warehouse, delivery times vary according to the location of your shipping address. For more information about the shipping options you have, visit our Shipping Service and Costs page. If you’d like to learn more about tracking your order, visit our Order Status page.

We are currently shipping orders. If this changes, we'll post an update here. Our facilities are following the guidelines set by the CDC and the WHO concerning package handling and delivery. If you are experiencing a delay in the tracking of your purchase, please contact us at service@american-giant.com.