Order Status

Check the status of your order.

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Order Questions

Orders take one to two business days to be processed. Orders placed over the weekend will be processed and shipped the next business day.
We are currently shipping orders. If this changes, we'll post an update here. Our facilities are following the guidelines set by the CDC and the WHO concerning package handling and delivery. If you are experiencing a delay in the tracking of your purchase, please contact us at service@american-giant.com.
At this time discounts /promo codes are only able to be applied during checkout, not retroactively. However, depending on the code you may be able to apply it towards your next experience.
Once your order has been shipped your way, you’ll receive an email with a link to track the package. By clicking the link, you will be able to check the status of your order once it's in transit.
Unfortunately, orders are unable to be edited after being placed.
Please allow 24-48 hours for the tracking information to update with the carrier.