There are three ways to return / exchange your item(s):
Return / exchange in person with Happy Returns:
Start by visiting our Returns Center. Once you are finished initiating your return, you can bring the item(s) to a Happy Returns Return Bar location near you. No receipt, return label, or shipping box necessary! Just provide your email address or order number, and your refund will be initiated immediately. All returns and exchanges done through happy returns are free of charge.
Start by visiting our Returns Center. Once you are finished initiating your return, you can choose to print a shipping label and drop off at the carrier listed on the label. You will receive an email when your return is received and your refund has been processed. There is a $7.00 processing fee for all mailed returns
Return/ exchange in store: Visit any of our American Giant stores and provide your order number to get your refund / exchange initiated immediately.
American Giant gladly accepts returns or exchanges of unworn, unwashed, and undamaged items within 30 days from date of purchase.
- Free returns in store or through your local Happy Returns Bar. Mail-in returns have a $7 shipping label fee.
- Exchanges are only allowed for color or size variant of the same product title.
All discounted items purchased during sales are final sale and cannot be returned or exchanged. Additionally, all pricing on items on these pages is final. Additional discounting can't be added retroactively after purchase.
If you're currently unable to make a return due to COVID-19, please reach out to our customer support team at firstname.lastname@example.org whenever you're ready, and we'll help you from there.
For international orders, return shipping costs are covered by the customer. Please ship your return to the address below with a copy of your order details. American Giant Retail Store, Attn: Returns, 96 Grand St New York, NY 10013
We currently do not allow exchanges for International orders.
If you have questions regarding an international return, please contact email@example.com. Shipping for returns from outside the United States are covered by the customer.
The new exchange order will be placed upon receipt of the original item(s) by Happy Returns:
For exchanges done in Return Bar: You will receive a notification of the new order placed immediately when you drop off your item in the return bar.
For exchanges via mail: You will receive a notification of the new order placed when the item has arrived in Happy Returns.
After you drop off your item, if the item you want to exchange has gone out of stock you will receive a refund email instead and you will receive a refund for your items.
If you have received a damaged, defective, or incorrect item, contact firstname.lastname@example.org with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you.
As soon as you return your order by mail or in-person, you'll receive an email with your store credit code.
All discounted items purchased during sales are final sale and cannot be returned for a refund. Additionally, all pricing on items on these pages is final. Additional discounting can't be added retroactively after purchase.
All discounted items purchased during sales are final sale and cannot be returned for a refund or exchanged. Additionally, all pricing on items on these pages is final. Additional discounting cannot be added retroactively after purchase.
If you return an item(s) from an order that was purchased with a Visa gift card, be sure to keep the card information. We will credit the amount of the purchase back onto the Visa gift card. Please note: If the card or card information is lost, we cannot recover the refunded amount.
Once your items have been processed at a Happy Returns Return Bar your refund will be initiated immediately. If you are sending your return VIA mail, your return will be refunded upon inspection. Once our refund process is complete, please allow 5-7 business days for your refund to be processed by your bank.
We offer a lifetime warranty for material defects and workmanship. This does not include normal wear and tear. For questions on warranty claims please see our Lifetime Warranty page.