CHECKOUT DISCLAIMER: DOUBLE-CHECK ADDRESS BEFORE YOU PLACE YOUR ORDER

Once you click Submit, we can’t change or cancel it—no address fixes, size swaps, or item edits. If you need to adjust later, you’ll have to wait for delivery and start a return or exchange within 30 days.

Order Status

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Order Questions

Once your order has been shipped your way, you’ll receive an email with a link to track the package. By clicking the link, you will be able to check the status of your order once it's in transit.

In an effort to get your order processed and shipped as quickly as possible, we’re unable to make any changes or cancellations once an order is submitted through our website. This includes updates to the shipping address, item selection, sizes, or payment method. Once submitted, orders move immediately into processing and can’t be adjusted.

If you’re unable to make changes in time, we’re happy to assist with a return or exchange for any unworn product within 30 days of purchase once your order is delivered. Please reach out to us at service@american-giant.com.

Orders are typically processed within 1–2 business days. Any order placed after 2 PM EST will begin processing the next business day. Orders placed over the weekend will be processed and shipped the following Monday. Once your order ships, you’ll receive a confirmation email with tracking details.

Enter the E-gift card ID presented to you into the E-gift card or discount code box during checkout. You can use multiple E-gift cards during a single checkout, and any remainder will be saved for a future purchase.

Yes, just place the order using your information (email, name, and address) and forward the E-gift card to them directly.

Follow the link here to buy one of the preset E-gift card amounts.

We get it, it happens. If you forgot to apply your promo code at checkout, reach out to us at service@american-giant.com with your order number and the code you meant to use. We’ll be happy to take care of it for you.

Just a heads-up: promo codes can’t be combined with bundled pricing or other discounts.

We partner closely with our fulfillment center, which uses multiple carriers to help keep shipping costs low and delivery efficient. Because of that, tracking details can sometimes take up to 48 hours to update after your order ships.

If it’s been more than three business days and there’s still no update, reach out to us at service@american-giant.com and we’ll be happy to help.

Price adjustments can only be made within 14 days of your purchase. Reach out to us at service@american-giant.com. we’ll be happy to help