Returns

Purchases from American Giant may be returned within 30 days from date of purchase. The item(s) must be unworn, unwashed, and undamaged.

Start Your Return

Return Questions

You may return unworn, unwashed, and undamaged items within 30 days of purchase.

All discounted items purchased during sales are final sale and cannot be returned for a refund. Additionally, all pricing on items on these pages is final. Additional discounting can't be added retroactively after purchase.

If you're currently unable to make a return due to COVID-19, please reach out to our customer support team at service@american-giant.com whenever you're ready, and we'll help you from there.

For international orders, return shipping costs are covered by the customer. Please ship your return to the address below with a copy of your order details. American Giant Retail Store 165 Natoma St. San Francisco, CA 94105

American Giant's retail locations and many in-person return bars are beginning to reopen. Our returns partner, Happy Returns, has implemented a new contact-free experience at these locations to ensure your safety. Check the locator page to find open return bars near you. We recommend starting your return online before visiting a return bar to expedite your experience. For mail returns, please click "Start Your Return", enter your order number, and then select "Return by Mail.”

If you have received a damaged, defective, or incorrect item, contact service@american-giant.com with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you.

  • Start your Gift Return online. You just need to provide the order number and billing or shipping zip code. If you don't have it, please contact Customer Service.
  • As soon as you return your order by mail or in-person, you'll receive an email with your store credit code.

For international orders, return shipping costs are covered by the customer. Please ship your return to the address below with a copy of your order details. American Giant Retail Store 165 Natoma St. San Francisco, CA 94105

If you have questions regarding an international return, please contact service@american-giant.com. Shipping for returns from outside the United States are at your own cost.

  • All discounted items purchased during sales are final sale and cannot be returned for a refund. Additionally, all pricing on items on these pages is final. Additional discounting can't be added retroactively after purchase.
  • Orders made with a gift card are not eligible for return via Happy Returns. Please contact service@american-giant.com for assistance.

If you return an item(s) from an order that was purchased with a Visa gift card, be sure to keep the card information. We will credit the amount of the purchase back onto the Visa gift card. If the card or card information is lost, we cannot recover the refunded amount.

Once your items have been processed at a Happy Returns Return Bar or dropped off in the mail, your refund will be initiated immediately. Please allow 5-7 business days for your refund to be processed by your bank.

We offer a lifetime warranty for material defects and workmanship. This does not include normal wear and tear. For questions on warranty claims please see our Lifetime Warranty page.